Privacy Policy
Last updated: March 25, 2026
1. Introduction
PointsMagic ("we," "us," or "our") is a travel points concierge service that helps clients maximize the value of their credit card points and miles for premium travel bookings. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at pointsmagic.com or engage our services.
2. Information We Collect
Information You Provide
- Name and contact information (email address, phone number)
- Travel preferences including destinations, dates, and cabin class
- Loyalty program membership details and points balances (e.g., Chase Ultimate Rewards, Amex Membership Rewards, Capital One Miles, Bilt Rewards)
- Credit card program information relevant to point optimization
- Communication history from chat, email, or consultation sessions
- Payment information for our service fees
Information Collected Automatically
- Browser type, device information, and operating system
- IP address and approximate geographic location
- Pages visited, time spent on pages, and referral sources
- Cookies and similar tracking technologies
3. How We Use Your Information
- To provide our concierge services, including award flight research, hotel booking assistance, and strategy sessions
- To audit your points balances and identify optimal redemption opportunities across 19+ airline partners
- To communicate with you about your bookings, service updates, and travel opportunities
- To process payments for our services ($200 award flights, $100 hotel stays, $300 strategy sessions)
- To improve our website, services, and customer experience
- To comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Service providers who assist in delivering our services (payment processors, communication platforms)
- Travel partners only as necessary to execute bookings on your behalf and with your explicit consent
- Legal authorities when required by law, regulation, or legal process
5. Data Security
We implement industry-standard security measures to protect your personal information, including encrypted data transmission (TLS/SSL), secure storage, and access controls. We never store your loyalty program login credentials. Points balance information is used solely for research and optimization purposes.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. You may request deletion of your data at any time by contacting us at magic@pointsmagic.com.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Request data portability
- Lodge a complaint with a data protection authority
8. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings. Disabling cookies may limit certain website functionality.
9. Third-Party Links
Our website may contain links to third-party sites, including airline and hotel loyalty programs. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies independently.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us:
PointsMagic
Email: magic@pointsmagic.com